RETURN POLICY


WHAT IS THE AMARE RETURN AND REFUND POLICY?

CUSTOMERS: Amare Global offers a 30-day money-back satisfaction guarantee (less shipping charges) on all products purchased by Customers. If, for any reason, a Customer is dissatisfied with any Amare Global product, the Customer may return all used and unused products in its original container and packaging (or the empty product container) to Amare Global within 30 days of purchase for a replacement, exchange, or a refund of the purchase price (less shipping costs). This period begins from the date the product is received. All returns must be shipped pre-paid to our Distribution Centre (as specified in the 'Where do I ship my return products' question below and will be processed within 30 days of receipt.


BRAND PARTNERS: Brand Partners are entitled to statutory rights under EU law and the Company’s Policies and Procedures. A 14-day cooling-off period applies from the Agreement's effective date. Voluntary terminations or cancellations may qualify for inventory buyback within 12 months, subject to specific terms. For details, please refer to Section 14 of the Policies and Procedures or contact Customer Support at: cs.ee@amare.com

HOW MANY DAYS DO I HAVE TO RETURN A PRODUCT?

CUSTOMERS: Returns that qualify under the Amare Satisfaction Guarantee must be initiated within 30 days from the date the product is received. This voluntary policy applies to all purchases made by Customers.


BRAND PARTNERS: Brand Partners may return inventory for refund within 12 months of purchase in the event of contract cancellation, provided the products are unopened, resellable, and accompanied by proof of purchase. Additionally, a 14-day cooling-off period applies from the date of enrolment for full contract withdrawal. For full terms, see Section 14 of the Policies and Procedures and get in contact with our Customer Experience Team.

WHAT IS NEEDED TO MAKE A RETURN?

  • Please send your order return requests to cs.ee@amare.com or contact us at +31 970 1027 5202.
  • Provide a copy of the invoice with the returned products or service. Such invoice must reference your Amare Global ID Number, the order number, the RMA, and include the reason for the return (optional).
  • Return orders must be received within 14 business days of the date the RMA was issued.

WHERE DO I SHIP MY RETURN PRODUCTS?

  • Returns should be shipped to Amare Global Europe AB, Landskronavägen 27 A, 252 32 Helsingborg, Sweden, unless otherwise provided by Amare Global Customer Support when you are issued the RMA.
  • All shipping costs must be paid for by the Customer or Brand Partner.

AM I ABLE TO RETURN ITEMS PURCHASED THROUGH A 3RD PARTY WEBSITE OR FROM A BRAND PARTNERS’ PERSONAL INVENTORY?

Returns will only be accepted by Amare for purchases made directly from the Amare Global corporate and replicated websites. Amare Global Brand Partners who sell product from their personal inventory are obligated to honor refund and return requests made by their customers within 30 days of purchase. Please contact our Customer Support at: cs.ee@amare.com

CAN I RETURN ITEMS WITHIN A PRODUCT PACK?

Items within a product pack may only be returned individually if a price for that item is established. Returning individual items without a set price is prohibited. Restrictions may apply. Please contact our support team at cs.ee@amare.com before returning ANY product.

DO I NEED TO RETURN MY GIFT WITH PURCHASE?

For any returns made within the 14-day cooling-off period for Brand Partners, or under the 30-day money-back Satisfaction Guarantee for Customers, any associated Gift with Purchase (“GWP”) must also be returned. If the GWP is not returned, Amare may charge you the fair market value of the GWP. This policy also applies to any subsequent orders placed with an already existing account.

DO I NEED A RECEIPT FROM MY PURCHASE?

Yes. Please provide a copy of the invoice with the returned products or service.

IS MY BUSINESS LICENCE REFUNDABLE?

The Business License is fully refundable in the event the Brand Partner terminates his/her distributorship within 30 days of payment.

WHEN SHOULD I EXPECT MY REFUND?

Refunds may take up to 14 days from the date of receipt to process.

PRODUCT CREDITS & AMARE CREDITS

Product Credits and Amare Credits may not be exchanged or refunded for a cash value.

EXCEPTIONS AND SPECIAL INSTRUCTIONS

Please call Customer Support at +36 (1)7009904 or email cs.ee@amare.com for assistance or for questions regarding returns.